Buying, selling, or both. One agent the whole way.

I am Jennifer Keene, a REALTOR® with eXp Luxury, and I have been selling homes across this valley for more than twenty years. Somewhere around three hundred of them now, from a base in Scottsdale.

Most of my work is with people making two moves at the same time, selling a home and buying the next one. That is the part of this business I deliberately built a process around, because it is the part where things go wrong. Two transactions have to be timed against each other, and most people are attempting it while also living their lives. The same person handles both halves for you, so nothing gets handed to a buyer's agent the moment your listing closes and nothing has to be explained twice.

I hold the Resort and Second-Home Property Specialist and Short Sales and Foreclosure Resource designations, and a lot of my work is at the luxury end of the market.

Before real estate I owned a card, gift and stationery shop, and I learned more there about selling houses than that sounds like. In a shop you watch, all day, what people respond to rather than what you assumed they would. The same item sells or sits depending on where it is placed, what sits next to it, how the light falls on it and what time of year you put it out. None of that changes the item. All of it changes what somebody is willing to pay for it.

A house works the same way, on a larger scale and with a great deal more at stake. It is why I am particular about photography, about which repairs are worth doing before a listing goes up and which are a waste of your money, and about the order in which a buyer sees things.

More about how I work is here.

Every listing gets professional photography, a 3D walkthrough so a buyer can tour it at midnight from another state, a video walkthrough, and a floor plan. Drone on the homes that earn it.

Then it gets advertised rather than just posted. Paid and retargeted advertising aimed at the specific buyer your house suits, not a boosted post. Luxury listings also go into eXp Luxury, the Wall Street Journal and Robb Report.

The part sellers notice most is the feedback. My lockbox logs every showing and collects the agent's comments automatically, so when I tell you what buyers are saying it is a record rather than a recollection. You get a written update every week with the numbers in it, and a refreshed valuation every month.

The full list of what runs on a listing is here, and the luxury version is here.

The most useful thing a client can say about an agent is not that they were pleased. It is that they hired me again. That is the one kind of review nobody can talk their way into.

Jenn Keene has helped us complete 9 real estate transactions in the last 19 years (both buy and sell sides). She is our first call for all real estate related questions and/or challenges. It’s comforting to have just one professional for all your needs in an industry. Would highly recommend Jenn Keene.

David L.

I have used her multiple times both buying and selling and she has always been helpful, professional, honest, and easy to work with. I have also recommended her to numerous friends. Not only does she have excellent realtor skills, she also has a vast network of subcontractors she can recommend for almost any type of need you have.

Lisa F.

And one from a seller who had used other agents before, and therefore had something to compare it against.

Her assessment was spot on & we received the price we hoped for, but so much more. Her responsiveness was amazing, plus attention to detail, managing all the moving pieces during & even after the sale, etc. In short, she treated this property as if it were her home. We have bought & sold a number of homes but we have never had the kind of service from any real estate agent that we received from Jennifer.

Wendy W., on selling her Scottsdale home